Student support
Help with enrollment, payment, access, assessments and certificates.
1
How to reach us
- Official email: contact@milestonetech.org
- Form: open a ticket below
- Include the ticket type in the subject: Technical, Billing or Academic. Every ticket gets a reference number.
2
Response times
- First response: within 1 business day
- Assignment grading: within 3 business days
- Payment confirmed but no access: priority handling
- Business days, 9 a.m. to 6 p.m. (US Eastern Time), except US federal holidays
3
Accessibility
Need adapted materials? Email contact@milestonetech.org and tell us what you need.
Frequently asked questions
I paid but the course does not appear. What should I do?
Access is granted automatically once payment is confirmed. If the program does not appear in your Student area within 1 hour of confirmation, email contact@milestonetech.org with your order number — this case gets priority.
How do I reset my password?
On the login screen, click “Lost your password?” and enter your email. You will receive a link to create a new password.
How long do I have access?
Access lasts 12 months from the date your enrollment is activated.
How do assessments work?
There are exercises throughout each course and a final assessment. Passing requires a score of 70% and submission of the hands-on project, graded with a rubric.
When do I get my certificate?
As soon as you meet all program requirements. You confirm the spelling of your name and issue your US certificate from the Student area.
Can I cancel and get a refund?
Yes. You can cancel within 7 days of purchase for a full refund. See the cancellation and refund policy.
How do you handle my data?
We collect only what is needed for enrollment, payment, study and your certificate. See the privacy policy.
Open a ticket
Already a student? Fill out the form below and our team will reply within 1 business day.